Privacy Policy

Your privacy is important to us. Learn how we protect your personal information.

Last Updated: January 2024

This Privacy Policy describes how PRONEO TREADMILL ("we," "our," or "us") collects, uses, and protects your information when you visit our website or engage with our manufacturing services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone, address)
  • Company name and business information
  • Job title and professional details
  • Communication preferences
  • Purchase history and order information

1.2 Technical Information

  • IP address and browser information
  • Device type and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and technical assistance
  • Communicating about products, services, and updates
  • Improving our website and services
  • Complying with legal obligations
  • Marketing and promotional activities (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers and business partners who assist our operations
  • Shipping and logistics companies for order fulfillment
  • Legal authorities when required by law
  • Professional advisors (lawyers, accountants, consultants)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business records are typically retained for 7 years or as required by applicable law.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience
  • Provide targeted content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. International Transfers

As a global manufacturing company, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are intended for business use and we do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

PRONEO TREADMILL

289, Chuangyi Rd, Hangzhou, Zhejiang, China 314000

Email: privacy@proneo-treadmill.com

Phone: +86 13261533355