Warranty Policy

1. Warranty Coverage Overview

2. What's Covered

2.1 Manufacturing Defects

• Defects in materials and workmanship
• Structural frame issues
• Motor malfunctions under normal use
• Electronic component failures
• Belt and deck premature wear

2.2 Replacement Parts

• Genuine PRONEO replacement parts
• Free shipping for warranty parts
• Technical support for installation
• Expedited shipping for critical components

3. What's Not Covered

3.1 Normal Wear and Tear

• Running belt normal wear
• Console button wear from regular use
• Cosmetic scratches or scuffs
• Gradual performance degradation over time

3.2 Misuse and Damage

• Damage from improper use or overloading
• Modifications or unauthorized repairs
• Damage from accidents or abuse
• Environmental damage (water, extreme temperatures)
• Damage during shipping or installation

3.3 Consumable Items

• Lubricants and cleaning supplies
• Batteries for accessories
• User manuals and documentation
• Software updates and upgrades

4. Warranty Conditions

4.1 Registration Requirements

• Product must be registered within 30 days of purchase
• Original purchase receipt required
• Serial number verification
• Installation by authorized technician (for commercial units)

4.2 Usage Requirements

5. Warranty Claims Process

5.1 How to File a Claim

1. Contact our warranty department via phone or email
2. Provide product serial number and purchase information
3. Describe the issue and provide photos if requested
4. Follow troubleshooting steps provided by our technicians
5. Schedule service appointment if required

5.2 Response Times

• Initial Response: Within 24 hours
• Parts Shipping: 3-5 business days
• Service Appointment: Within 7 business days
• Resolution Target: 14 business days maximum

6. International Warranty

6.1 Global Coverage

Our warranty is valid worldwide with the following considerations:

• Local authorized service centers provide support
• Parts availability may vary by region
• Shipping costs for international parts may apply
• Local regulations and standards must be met

6.2 Regional Partners

We work with authorized distributors and service partners globally to ensure comprehensive warranty support. Contact us for your local service provider information.

7. Extended Warranty Options

8. Maintenance Requirements

8.1 Regular Maintenance

To maintain warranty coverage, the following maintenance is required:

• Monthly cleaning and inspection
• Belt lubrication every 3 months (or as specified)
• Annual professional service for commercial units
• Proper storage in climate-controlled environment

8.2 Maintenance Records

Keep detailed maintenance records including dates, services performed, and any issues noted. These records may be required for warranty claims.

9. Limitation of Liability

This warranty is the sole and exclusive warranty provided by PRONEO TREADMILL. Our liability is limited to repair or replacement of defective products. We are not liable for consequential damages, lost profits, or business interruption.

10. Contact Information